Registration

The vetsXL ID together with your password is your access to vetsXL.com. As your vetsXL ID, please use your primary email address. You need your vetsXL ID for all interactions with vetsXL.com, to purchase and subscribe to our web applications, to link your software with vetsXL.com and to communicate with us. As part of the registration process and each time you change your vetsXL-ID, we send you an email with a confirmation link which you have to click on for verification purposes. To protect your account, all websites you use to manage your vetsXL-ID are encrypted. You receive the best protection by using a secure password, which should be at least 8 characters long and contain at least one number, capital and lower-case letters as well as punctuation and special characters.

In case you forget your password, we will ask you a security question. Together with your date of birth, the respective answer will help us to verify your identify. Please be sure to enter a question which you can answer clearly.

We require your personal data in order to clearly identify you. We use your title, first name, last name and vetsXL-ID in some areas of the portal to clearly identify you. If you send messages through vetsXL.com, then we show your title, first name, last name and additional designation in your email signature. If you use petsXL, your phone number will be displayed in the app to make it easier for your clients to contact you.

Here you enter a short, descriptive practice name and manage your official practice address. We display your practice name in many areas at vetsXL.com and petsXL.com and use it as the sender name in your emails. The practice name may differ from your actual practice address and should be how your clients know you and how you appear on your website and social media. We use your practice address in all official documents such as your Data processing agreement, digital invoices or examination orders. Therefore, please make sure you enter the address completely and correctly. If necessary, use the second and third line for additional information.

By default, messages sent via vetsXL.com contain an automatically created vetsXL.com e-mail address and your practice name as the sender name. If the practice name is missing, then we will use a combination of title, first name and last name as the sender name. If you don’t want to use our suggestions, simply enter a different sender name below. So that you can file your messages, we automatically send a copy (BCC) of every message to your vetsXL ID. By default, we also use your vetsXL-ID for answers to your messages. If you don’t want to use your vetsXL ID as the address to which BCCs and replies are sent, then you can enter an alternate e-mail address below. We create your e-mail signature from your personal data, your practice data and your address. You can enter more information under the additional information field.

By default, we send text messages (SMS) with the sender name "vetsXL.com". If you would like to use a different sender name, simply enter your sender name below. Please note that for technical reasons the sender name should not be longer than 11 characters and should not contain any special characters or spaces.